Policies

Warranty

• All products are warrantied from defects in craftsmanship for a period of 1 calendar year from the product purchase date.
• All warranty claims will be reviewed by PicsonMetal staff whom shall solely determine the validity of such claims.
• Upon confirmation of a valid warranty claim, PicsonMetal staff shall take the appropriate actions to repair or replace any defective products or portions thereof.
• Warranty coverage DOES NOT include ANY damage caused by misuse, weather related events, abuse or other similar factors. PicsonMetal does not warranty any products delivered to, or placed in, any commercial business.

Order Fulfillment

• Most of our products are made to order with manufacturing and delivery contingent upon multiple factors, including some factors that are beyond our control.
• Delivery times are estimates and should never be interpreted as guarantees.

Cancellation

• When an order is placed, multiple actions are taken to promptly secure the fulfilment of that order.
• This includes, but is not limited to, procuring raw materials, labor, supplies, production and other resources.
• If an order needs to be cancelled for ANY reason, please contact as soon as possible.
• Orders cancelled within 72 hours of being placed are refundable up to 100%.
• Orders cancelled after 72 hours are subject to a cancellation fee between 25% and 50%.
• The cancellation fee shall be solely determined by PicsonMetal and is based upon multiple factors, including but not limited to, the status of the order at the time of the cancellation.

Returns

• Products that are in the same condition as when they departed our production facility may be returned within 15 calendar days from the delivery receipt date and;
• All product returns shall require a Return Merchandise Authorization (RMA) number issued by PicsonMetal. Any products returned without a RMA will not be accepted and;
• All are subject to a restocking fee of up to 50%, plus all shipping costs incurred by PicsonMetal for delivery to the customer and return delivery to the PicsonMetal production facility in Caro, Michigan and;
• Refunds, minus the above fees and costs, will be issued in approximately 30 days using the same method of payment that was used to place the original order.

Shipping and Damage Policy

Prices DO NOT include shipping to any international destinations, Alaska, Hawaii or any locations not accessible as determined by us or our product delivery service providers.

• PicsonMetal contracts with multiple companies to deliver products to customers. Smaller items are generally shipped via FedEx, UPS, USPS or other similar companies. Larger and/or heavier orders are generally transported via freight companies that may provide such services using large trucks. Large deliveries are subject to the policies of the freight companies providing such services and customers may be subject to additional delivery costs due to accessibility and other potential challenges. If there is any reason to believe a potential delivery accessibility challenge may exist, please contact us prior to ordering.

• While small and light products are generally delivered near the customers home or business, unless other wise noted, large orders are delivered to the driveway street curb and are likely to be securely packaged on pallets. It is the sole responsibility of the customer to transport the product(s) from the delivery drop off point to the final destination.

• Our FREE standard shipping includes curbside delivery. The driver will pull up as safely and closely possible to the shipping destination. Items will be moved to the back of the trailer where the customer may unload the product.  

• Although careful steps are taken to ensure the secure delivery of products, damage during the shipping process may occur. It is the customer's sole responsibility to inspect ALL product deliveries for damage at the time of delivery and;

• Note all visible damages on the Proof of Delivery Form and;

• Take pictures of any noticeable damage if possible and;

• Immediately contact PicsonMetal staff as soon as possible to report the damage and obtain further instructions